Contact us
Last updated: 7 November 2026
petvideoai.com (PetVideoAI) is run by an individual developer.
| Operator | PetVideoAI (run by an individual developer as a sole trader) |
| support@petvideoai.com |
How to reach us
Email is the fastest way. PetVideoAI is run by one person, so replies can take a few business days. We reply in English.
| Topic | |
|---|---|
| Help, payments, refunds, account questions | support@petvideoai.com |
| Privacy and data requests (access, copy of your data, correction, deletion, objection). We decide within the legal deadline: 1 month (GDPR) or 45 days (US state laws). | support@petvideoai.com |
| Copyright (DMCA) and illegal-content notices (EU Digital Services Act) | support@petvideoai.com |
| Authorities (DSA Art. 11 point of contact). We accept communications in English. | support@petvideoai.com |
We only send transactional emails, such as order confirmations, and personal support replies. We don't send marketing emails. Contact: support@petvideoai.com.
Please include: the email address of the Google account you sign in with, and the Support ID shown on the page (it starts with job_ or req_) if your question is about a video or payment. For a refund, also include the date and amount of the purchase or the receipt number. Please never send us your card number.
Paid through Waffo? For orders paid through Waffo, Waffo.com Limited is the Merchant of Record. For order and refund questions, use Request refund in your account or email support@petvideoai.com (see the Refund Policy).
California users: under California Civil Code § 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (800) 952-5210.
Representatives and data protection
| EU representative (GDPR Art. 27) | Not appointed. |
| UK representative (UK GDPR Art. 27) | Not applicable (not appointed). |
| EU legal representative (DSA Art. 13) | Not appointed. |
| Data Protection Officer | We have not appointed a DPO (not required). Contact support@petvideoai.com. |
| DMCA designated agent | Send DMCA notices to support@petvideoai.com. We have not yet designated an agent registered with the US Copyright Office. |
Related pages: Terms of Service · Refund Policy · Privacy Policy