Terms of Service

Last updated: 10 November 2026

Effective date: 10 November 2026

These Terms of Service ("Terms") are a contract between you and PetVideoAI, a service run by an individual developer as a sole trader (contact: support@petvideoai.com) ("we", "us"). They cover your use of petvideoai.com, including our PetVideoAI pet-video generator and related pages (the "Service").

By creating an account, buying credits or using the Service, you agree to these Terms, our Refund Policy and our Privacy Policy, which explains how we handle personal data. If you don't agree, please don't use the Service.

1. What the Service does

You upload a photo of your pet, and the Service uses third-party artificial intelligence to generate a short video (currently 10 seconds) from it. You can watch, download and delete your videos in My videos. The video you download is a clean MP4 with no watermark. Shared videos also have no visible watermark. On our site, videos are labelled "AI-generated with PetVideoAI". We may change, add or remove features, models, resolutions or prices. Price changes don't affect credits you have already bought.

2. Eligibility

• You must be 18 or older to use the Service. The Service is not directed to anyone under 18.
• To buy credits, you must be 18 or older. Purchases through Waffo also require you to be 18+ under Waffo's Buyer Terms.
• You may not use the Service if the law prohibits it, or if we have previously suspended you.

3. Your account

• You sign in with your Google account. We don't offer passwords or email sign-in. You are responsible for keeping your Google account secure and for activity under your account.
• Tell us at support@petvideoai.com if you think someone else has accessed your account. If you lose access to your Google account, contact us. We may ask for proof, such as a payment or order ID, before linking your account to a different Google account.
• We only send transactional emails, such as order confirmations. We don't send marketing emails. Your videos, credits, purchases and receipts, and any notices about your account or the Service are shown on the site, mainly in My videos.
• One person per account. Don't create accounts to get around a suspension or our block list.
• You can delete your account at any time in My videos → Delete my account. Deleting it forfeits unused credits (see the Refund Policy) and deletes your videos, as described in the Privacy Policy.

4. Credits, prices and payment

• Credits are prepaid units you use to generate videos. 100 credits make one 10-second 480p video, and a 720p video uses 200 credits. Prices and packs are shown before you pay.
• Credits never expire. This applies to all credits, wherever you buy them, and also to free, bonus or compensation credits that we add to your account. Unused credits stay in your account until you use them, your account is deleted or terminated, or the Service is discontinued (see Section 11).
• Where you buy matters only for payment. Our checkout decides where a purchase is made from your location when you buy, as detected from your internet connection, and from the country shown in the country selector at checkout (pre-filled from your connection where we can detect it). This decides which payment methods we offer you and, for EU/EEA/UK purchases, the consent we ask for at checkout (see the end of this section). It doesn't change your refund window: unused paid credits can be refunded within 14 days of purchase wherever you buy (see below and the Refund Policy). A purchase is a Europe purchase if any of these is in the EU/EEA, the UK, Switzerland or Québec: the country we detect from your internet connection, the country you choose at checkout, your billing address, or your card's country (where we can see it). Signals that disagree but are all outside Europe (for example, a connection in Japan and the United States chosen at checkout) don't make it a Europe purchase. If you have previously paid with a billing address in the EU/EEA or the UK, we treat your later purchases as Europe purchases too. Québec: a card issued in Canada doesn't by itself make a purchase a Europe purchase. A purchase counts as made in Québec when the region detected from your internet connection, the province you choose at checkout, or your billing address (including a postal code starting with G, H or J) shows Québec. If we only know that you are in Canada, but not the province, it isn't a Europe purchase. Canada: a purchase that isn't a Europe purchase is a "Canada purchase" if the country we detect from your internet connection or the country you choose at checkout is Canada. If you choose Canada at checkout, you also choose your province, unless we can detect it from your connection. We treat the following the same way as EU/EEA/UK purchases ("Europe purchases"): purchases made in Switzerland, the Channel Islands, the Isle of Man, Gibraltar, Åland, the French overseas regions, or Québec. Europe purchases and Canada purchases are paid through Waffo only. If none of these is in Europe or Canada and we can't tell which country you are in, US rules apply: the purchase is treated like a US purchase. If a purchase from the EU/EEA or the UK (not Switzerland or Québec) was made through Stripe instead, for example because we couldn't tell where you were when you paid, you didn't give the consent described at the end of this section. You can then cancel it within 14 days and get a full refund, even if you have already used some or all of the credits. The 14 days start on the day of purchase, or on the day we email you this information if that is later (see the Refund Policy). Your receipt shows the date until which unused credits from that purchase can be refunded.
• Which credits are used first. When you generate a video, we use the credits from your oldest purchase first.
• What credits are. Credits are a limited, non-transferable licence to use the Service to generate videos, subject to these Terms. They are not money, a deposit, a gift card, e-money or stored value, have no cash value, and can't be redeemed for cash, sold, transferred, exchanged or given as a gift, except as required by applicable law or as set out in our Refund Policy and Section 11. Any refund is paid only on your request, only to the original payment method, and only by the provider you paid through (Stripe or Waffo). If a refund we have approved cannot be delivered (for example, your card was closed), we will contact you through your account and, where the law requires, hold or report the amount under applicable unclaimed-property law. Unused credits are forfeited if your account is deleted or terminated, except as stated in Sections 11 and 12 and the Refund Policy.
• Credits are charged before a video is generated. If a generation fails, the credits it used are returned to the purchase they came from, keeping their type: paid credits stay paid, free or compensation credits stay free. Returned paid credits count as unused paid credits of that purchase and can be refunded within 14 days of that original purchase. The 14 days run from the original purchase date, not from when the credits are returned. See the Refund Policy, Section 4.
• Payments are processed by Stripe, or by Waffo, which acts as the Merchant of Record and legal seller for purchases made through it under its Buyer Terms. We never see your full card number.
• Prices are set in USD. Europe purchases and Canada purchases are made only through Waffo. We may show an approximate price in EUR or GBP, including VAT, or, for Canada purchases, an estimated total including sales tax for your province, for your information; the exact amount and currency you pay are shown on Waffo's checkout page before you pay. US customers can pay through Stripe (pre-selected) or Waffo. In other countries, purchases are normally made through Stripe. The price shown is the total you pay to us. We don't add tax at checkout. For purchases through Waffo, Waffo as Merchant of Record calculates and collects any applicable tax, and the total is shown on Waffo's checkout page before you pay. Your bank may charge currency-conversion fees.
• Receipt. After each purchase, a receipt with the order details and a record of your consent is available in My videos. You can download or print it. We also email you an order confirmation after each purchase, with these Terms attached as they applied to your order. Stripe or Waffo may also send you their own receipt by email.
• Refunds: see the Refund Policy. In short, unused paid credits can be refunded within 14 days of purchase, wherever you buy. If you used part of a pack, the refund is for the unused credits of that pack, pro rata. Credits already used, and free, bonus or compensation credits, are not refundable. We don't deduct processing or any other fees from a refund. While we review a refund request, only the credits you asked us to refund are on hold; your account is not frozen.
• EU/EEA/UK consumers: credits are digital content that we supply immediately. By completing your purchase, you expressly agree that supply begins straight away, and you acknowledge that you therefore lose your statutory 14-day right of withdrawal (Art. 16(m), Directive 2011/83/EU).

5. Acceptable use

You must not:

• upload anything you don't have the right to use, such as someone else's photo without permission, or content that infringes copyright, trademark, privacy or other rights;
• upload or try to generate content that is illegal, sexual, violent, hateful, harassing, or that shows cruelty to animals;
• use the Service or its output to deceive, for example by presenting an AI video as real footage to mislead people, creating "deepfakes" of real people, impersonating someone, committing fraud, or spreading misinformation;
• deliberately strip the AI-generated metadata from downloaded files, in order to hide that the video is AI-generated or where it came from;
• break the law, our providers' usage rules, or these Terms;
• abuse the Service: scraping, automated mass use, reverse engineering, getting around rate limits, payments or the block list, probing for security holes (outside a responsible disclosure to support@petvideoai.com), or interfering with other users.

We (and our AI providers) may automatically or manually reject photos and generations that appear to break these rules.

5.1 People in photos

You may upload photos that show people only for templates that support it. Each time you upload such a photo, you confirm, and you promise us, that:

(a) every person who appears as a subject of the video is 18 or older (a child who appears only incidentally in the background of a photo of adults is allowed, as described under "Prohibited uses" below, but must not be animated or become the focus);

(b) you are the person shown, or you have the permission of each person shown to upload the photo and to have a video made from it, and that permission covers how you will use the video;

(c) you have the rights needed to upload the photo; and

(d) you will use the photo and the video only as these Terms allow.

We check uploads automatically and may reject a photo, for example if it may show a child or sexual content. These checks are not perfect and don't replace your promises above. If a photo or video is flagged as sexual and may involve a child, or its age check could not be completed, we may keep it for a short human review instead of deleting it straight away, and we report apparent child sexual abuse material to the competent authorities as the law requires (see the Privacy Policy, Section 9).

You must not upload a photo, or create, share or use a video, that:

• shows anyone under 18 as a subject of the video. A child who appears only incidentally in the background of a photo of adults is allowed, but you must not select, crop or prompt so that the child is animated or becomes the focus, and no image or video involving a minor may ever be sexual, suggestive or abusive;
• is sexual, nude or sexually suggestive, or shows sexual violence, whoever is shown;
• shows a real person in an intimate or sexual way, or in a degrading, humiliating or abusive way, without their consent (non-consensual intimate imagery);
• impersonates a real person, or could make people believe that a real person said or did something they didn't;
• is used for fraud, scams, extortion, harassment or bullying, or to get around identity checks;
• shows a real politician, candidate or public official, or is about an election or political issue, in a way that could mislead people; or
• uses a person's image to advertise or endorse anything without their permission.

You also must not remove or hide the "AI-generated" label or metadata on our videos when you share them.

If you publish a video showing a real person, you must make clear that it is AI-generated. If you use the Service for business or professional purposes, you are responsible for any legal duty to disclose that content is artificially generated.

6. Your content and the licence you give us

• You keep ownership of the photos you upload ("Your Content"). You confirm that you own them or have permission to use them.
• You give us a non-exclusive, worldwide, royalty-free licence to host, store, copy, process, modify (for example, crop and convert), and send Your Content to our service providers. This licence is only for operating and providing the Service to you: checking your photo, generating, storing and delivering your videos, and keeping the Service secure. We don't use Your Content to train AI models, and we don't use it in advertising without your permission.
• The licence ends when the content is deleted from our storage, which for uploaded photos happens automatically after 24 hours. Content held for a safety review, or kept because the law requires it (for example after a report to the authorities or under a legal hold), is kept only for that purpose and for the period described in the Privacy Policy, Section 9, and this licence continues only for that purpose until the content is deleted. Copies that our providers keep, including any kept without a fixed deletion period, are described in the Privacy Policy, Section 5.

7. AI-generated videos

• Ownership. Between you and us, you own the videos generated for you, as far as the law allows, and you may use them for personal and commercial purposes, subject to these Terms and the rights of others. We don't claim ownership of them. In some countries, AI-generated material may not be protected by copyright, and similar videos may be generated for other users. We give no guarantee of exclusivity or of protection under intellectual property law.
• No guarantee of results. AI output is unpredictable. A video may not look like your pet, may contain artefacts, or may not match the example videos. Credits used for a successfully generated video are not refundable just because you don't like the result (see the Refund Policy).
• How videos are marked. All videos are AI-generated. On our site they are labelled "AI-generated with PetVideoAI". The downloaded MP4 has no visible watermark or label: it is marked as AI-generated only by invisible, machine-readable metadata, which editing apps and social platforms often remove. (See the Privacy Policy, Section 6.)
• Your disclosure duty when you publish. Because the downloaded video carries no visible mark, if you publish it, or any edit of it, you are responsible for:
  • telling viewers it is AI-generated wherever the law or the platform requires it, for example under the EU AI Act's rules on deepfakes (Art. 50(4), Regulation (EU) 2024/1689) or under platform rules such as TikTok's "AI-generated" label, YouTube's altered or synthetic content disclosure, and Meta's (Instagram/Facebook) "AI info" label;
  • not removing or altering the AI metadata to hide that the video is AI-generated; and
  • not presenting the video as real footage, or using it to deceive anyone.
• Your responsibility. You are responsible for how you use and share your videos, including complying with the rules of the platforms you post on.
• The "clapping cat" trend belongs to its community and its original creator. We are not affiliated with the original meme creator, and we use no third-party video as a reference.

8. Third-party services

The Service relies on third parties, which may change over time:

• Cloudflare provides hosting, storage, database and the pre-check.
• Our third-party AI processing provider(s), together with the AI model provider(s) they use, provide generation. We may change providers or models.
• Stripe and Waffo provide payments. For purchases made through Waffo, including all Europe purchases and Canada purchases, Waffo is the Merchant of Record and seller (see Section 4).

Their availability, content filters and terms are outside our control. We aren't responsible for outages or decisions made by these third parties, but we will refund failed generations as described in the Refund Policy. Links to third-party sites or apps, such as the platforms you share to, are governed by their own terms.

9. Copyright and illegal content notices (DMCA and EU Digital Services Act)

If you believe content on the Service infringes your rights or is illegal, notify us at support@petvideoai.com.

• US: DMCA notices (17 U.S.C. § 512(c)(3)) must include:

  1. your physical or electronic signature;
  2. identification of the copyrighted work;
  3. identification of the infringing material and where it is (for example, a link or the Support ID);
  4. your contact details;
  5. a statement that you have a good-faith belief that the use is not authorised; and
  6. a statement, under penalty of perjury, that the notice is accurate and that you are authorised to act.

  Send DMCA notices to support@petvideoai.com. We have not yet designated an agent registered with the US Copyright Office. If your content was removed, you may send a counter-notice that meets 17 U.S.C. § 512(g)(3). We terminate the accounts of repeat infringers in appropriate circumstances.

• EU: notices under Article 16 of the Digital Services Act should explain why you consider the content illegal, give its exact location (link or Support ID), and include your name and email (unless the notice concerns certain child sexual abuse offences) and a statement that you believe in good faith that the notice is accurate and complete. We confirm receipt, decide in a timely, diligent and objective manner, and tell you the outcome and how to seek redress.

• If we remove your content or restrict your account, we tell you why (a statement of reasons). You can reply to support@petvideoai.com to contest the decision. EU users can also use an out-of-court dispute settlement body certified under the DSA, or go to court.

10. Privacy

Our Privacy Policy explains what we collect, how long we keep it (for example, uploaded photos are deleted from our storage after 24 hours), and your rights.

11. Service changes and availability

We try to keep the Service available, but we don't promise it will be uninterrupted or error-free. We may suspend it for maintenance, security or reasons beyond our control. The Service is run by one person, so support replies may take a few business days.

We may modify or discontinue all or part of the Service with reasonable notice. If we discontinue the Service as a whole, we refund your unused paid credits on request, pro rata (the price you paid for a pack ÷ the credits in that pack × its unused credits), to your original payment method, with no fees deducted. Free, bonus and compensation credits are not refunded in money. This doesn't affect any statutory rights you have.

12. Suspension and termination

• You can stop using the Service and delete your account at any time.
• We may suspend or terminate your access, or refuse purchases, if you materially break these Terms (in particular Sections 5 and 6), if required by law, or to protect users, third parties or the Service. Where reasonable, we warn you first and give reasons. EU users can contest our decision as described in Section 9.
• Payment disputes. If you dispute a payment with your bank or card issuer (a chargeback), we freeze your account: you can't create videos or buy credits, but you can still download or delete your videos and delete your account. We also deduct that order's credits, which can take your credits below zero, and block the same email or Google account from opening a new account. Details are in Section 5 of our Refund Policy. If the dispute is resolved in your favour, or you think we froze your account by mistake, contact support@petvideoai.com and we will review it.
• If we terminate your account without you having broken these Terms, we refund your unused paid credits (pro rata, as in Section 11). If we terminate it because you broke these Terms, unused credits may be forfeited, as far as the law allows.
• Sections 6 (to the extent needed), 7, 13–16 continue to apply after termination.

13. Disclaimers

To the extent permitted by law, the Service and all output are provided "as is" and "as available". We disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. This doesn't affect statutory rights that can't be excluded, including, for EU/EEA/UK consumers, the legal guarantee that digital content conforms to the contract.

14. Limitation of liability

• To the extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill. Our total liability for all claims relating to the Service is limited to the greater of (a) the amount you paid us in the 12 months before the claim, and (b) USD 50.
• Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud, for gross negligence or wilful misconduct, or for any other liability that can't be limited by law.
• EU/EEA and UK consumers: the limitations above apply only to the extent permitted by the consumer law of your country of residence. We remain liable under the statutory rules for breaches of material contractual obligations and for foreseeable damage.

15. Indemnity

If you use the Service for business purposes, you agree to indemnify us against third-party claims and reasonable costs arising from Your Content, your use of videos, or your breach of these Terms. If you are a consumer, this section applies only to the extent permitted by the law where you live; it does not apply to EU/EEA/UK consumers where such a clause is unenforceable.

16. Governing law and disputes

• Talk to us first. Before starting any claim, please email support@petvideoai.com with a short description and what you want us to do. We will try to resolve it informally within 30 days. This doesn't stop you from going to a small-claims court or using any right you have under mandatory consumer law.
• Governing law. These Terms, and any dispute about them or the Service, are governed by the laws of the State of Delaware, USA, and applicable US federal law, without regard to conflict-of-laws rules. The UN Convention on Contracts for the International Sale of Goods does not apply.
• Courts. Subject to the consumer protections below, the state and federal courts located in New Castle County, Delaware have exclusive jurisdiction, and you and we consent to their personal jurisdiction. However, either of us may bring an individual claim in a small-claims court with jurisdiction where you live.
• US consumers. Nothing in these Terms takes away any protection of your state's consumer law that can't be waived by contract (for example, California consumer protection law for California residents). If your state's law doesn't allow a consumer to be required to sue in another state, you may bring your claim in your home state.
• No arbitration. These Terms don't require arbitration and don't contain a class-action waiver. There is no arbitration agreement in these Terms.
• EU/EEA, UK and Swiss consumers. If you are a consumer living in the EU/EEA, the UK or Switzerland:
  • the choice of US law doesn't deprive you of the protection of the mandatory laws of your country of residence (Art. 6(2) Rome I Regulation (EC) No 593/2008, and the retained UK Rome I Regulation; for Switzerland, Art. 120 Swiss Private International Law Act);
  • you may bring proceedings against us in the courts of the place where you live, and we may bring proceedings against you only in those courts (Art. 18 Brussels I bis Regulation (EU) No 1215/2012; in the UK, sections 15A to 15E of the Civil Jurisdiction and Judgments Act 1982; in Switzerland, Art. 17 Lugano Convention / Art. 114 Swiss PILA); the "Courts" paragraph above doesn't limit this;
  • nothing in these Terms requires you to arbitrate or stops you from joining a collective or representative action available under your local law.
• EU online dispute resolution: the European Commission's ODR platform was discontinued on 20 July 2025 (Regulation (EU) 2024/3228), so we don't link to it. We are not willing or obliged to take part in dispute resolution before a consumer arbitration board. A list of national consumer dispute-resolution bodies is available at consumer-redress.ec.europa.eu.

17. Changes to these Terms

We may update these Terms, for example to reflect new features or legal requirements. We will tell you about material changes by a notice on the site, shown when you sign in, at least 30 days before they take effect, unless the change is required by law or for security. If you don't agree, you can stop using the Service and delete your account before the change takes effect; unused paid credits that are still within their 14-day refund window can be refunded under the Refund Policy. The version in force when you bought credits governs that purchase.

18. General

These Terms, the Refund Policy and the Privacy Policy are the entire agreement between us about the Service. If a provision is invalid, the rest stays in force. Not enforcing a provision isn't a waiver. You may not transfer your rights under these Terms. We may transfer ours to a person or company that takes over the Service, provided your rights are not reduced and we tell you on the site beforehand. These Terms are written in English.

19. Contact

PetVideoAI (run by an individual developer as a sole trader) · Support: support@petvideoai.com · Legal notices (DMCA/DSA): support@petvideoai.com · Contact page