Privacy Policy

Effective date: 10 November 2026
Last updated: 10 November 2026

This Privacy Policy explains how PetVideoAI, a service run by an individual developer as a sole trader ("we", "us", "our"), collects, uses, shares and protects personal information when you use petvideoai.com, including our PetVideoAI pet-video generator and any related pages and services (together, the "Service").

The Service lets you upload a photo of your pet and uses artificial intelligence to generate a short video from it.

Key points

• We only need a few things from you: your Google account email and ID (you sign in with Google), the pet photo you upload, and basic purchase and technical information. When you're signed in, we show your Google profile picture in the site header so you can see which account you're using. You can hide it at any time in Account.
• Your uploaded photo is deleted automatically from our storage 24 hours after upload, unless our safety check holds it for a short human review (see Section 9). Our third-party image safety-check provider doesn't keep it by default, with limited exceptions (see Section 5).
• Your generated videos stay in your account until you delete them. You can delete any finished video yourself in My videos at any time.
• Deleting your account deletes your data. Your email, photos and videos are deleted. The records we must keep for accounting are irreversibly anonymised, so they are no longer linked to your email or account. Database backups expire within 30 days. A minimal chargeback block list, and the limited order-linked identity hashes described in Section 9, are the only exceptions (see Section 9).
• We only send transactional emails, such as order confirmations. We don't send marketing emails. Everything else about your account, videos and purchases is shown on the site.
• We don't sell your personal information, and we don't use your photos or videos to train AI models. We use Google Analytics to measure visits (in the EEA, UK and Switzerland only if you agree). Microsoft Clarity, which Microsoft may also use for advertising, runs only if you agree to it (see Section 12).
• Videos are AI-generated. Downloaded videos carry a machine-readable "AI-generated" tag (see Section 6).
• We never see or store your full card number. Our payment providers handle payments.

1. Who we are (data controller)

The controller responsible for your personal data is:

PetVideoAI (run by an individual developer as a sole trader) Email: support@petvideoai.com

EU representative (GDPR Art. 27): Not appointed. UK representative (UK GDPR Art. 27): Not applicable (not appointed). Data Protection Officer: We are not required to appoint a Data Protection Officer. For privacy questions, contact us at support@petvideoai.com.

2. Personal data we collect

Biometric information retention and destruction policy. We don't collect, capture or store biometric identifiers or biometric information, such as scans of face geometry, from photos. If we ever did, we would tell you first, ask for the written consent required by law, and destroy that information when its purpose is fulfilled and no later than 3 years after the person's last interaction with us, whichever is first. Uploaded photos themselves are deleted from our storage 24 hours after upload, except photos held for a short human review as described in Section 9; copies kept by our third-party image safety-check provider are described in Section 5. We do not ask that provider, or any other provider, to identify anyone or to create face templates, and we use its results only to decide whether a photo is allowed.

No face recognition. We don't use photos to identify or recognise anyone, we don't create or keep face templates or "faceprints", and we don't compare faces across photos or users.

Is providing data required? You need a Google account to create an account and buy credits. You need a photo to generate a video, and payment data to buy credits. Without these, we can't provide the Service. Everything else is collected automatically to run and secure the Service.

3. How we use your data and our legal bases (GDPR)

Where we rely on legitimate interests, we have balanced those interests against your rights. You can object at any time (see Section 10).

Automated decisions. Our pre-check automatically accepts or rejects a photo before any credit is charged. A rejection only means that this photo can't be used. It has no legal or similarly significant effect on you, and you can try another photo or contact us. We do not profile you.

No AI training. We do not use your photos, videos or other personal data to train or fine-tune AI models, and we do not sell them to anyone for that purpose. See Section 5 for what our AI providers do.

4. Who we share data with

We share personal data only as needed to run the Service. We do not sell it for money. Microsoft Clarity, if you agree to it, is described in Section 4.2 and Section 11.2.

4.1 Service providers

They process data on our instructions under written terms (data processing agreements where available).

If you ask us, we will tell you the identity of the specific recipients of your personal data (see Your rights).

Stripe as an independent controller. Stripe also uses some payment data for its own purposes, such as fraud prevention and meeting financial regulations, as described in its privacy policy.

4.2 Independent controllers

Microsoft Clarity. Microsoft Corporation (One Microsoft Way, Redmond, WA 98052, USA; for EU users, Microsoft Ireland Operations Limited) provides Microsoft Clarity, which we use, only if you agree to it, for heatmaps and session replays on our marketing pages. Microsoft collects personal data from visitors to our website through Clarity and acts as an independent controller, not as our processor. Under its terms, Microsoft may use this data for its own purposes, including to provide Microsoft Advertising and to build profiles for advertising, as described in the Microsoft Privacy Statement. We configure Clarity to mask all text, form fields, photos and videos. It runs only on our marketing pages, never on sign-in, checkout, payment, account, My videos or share pages, and we don't send it your email or account ID.

• Waffo (Waffo.com Limited, Room 1903, 19/F Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong; "Waffo Pancake") is the only payment provider for Europe purchases (purchases made in the EU/EEA, the UK, Switzerland, Québec and the other places listed in our Terms, Section 4) and for purchases made elsewhere in Canada, and an optional choice in the United States. For every purchase made through Waffo, Waffo is the Merchant of Record: it is the legal seller of the credits, collects any taxes, and handles the payment, receipts, refunds and chargebacks. Waffo processes the name, email, billing address (in Canada, including your province) and payment details you enter on its checkout page, and the device and connection data that page collects, as an independent controller under its own Privacy Policy and Buyer Terms. Your data may be processed in Hong Kong and other countries. We send Waffo your email, your account ID, the credit pack and an order reference (and, for EU/EEA/UK purchases, a record of the checkout consent). Waffo tells us your email, the order and its status and, where you entered them, your billing country and state or province (or postal code), so we can add credits to your account and apply our checkout rules.
• Authorities and legal requests. We disclose data when the law requires it, for example to tax authorities or under a court order. If we become aware of apparent child sexual abuse material, we report it, with related account information, to the US National Center for Missing & Exploited Children (NCMEC) and, where the law requires, to law enforcement or other competent authorities. We may also disclose data to protect rights, safety and property, or to enforce our Terms.
• Google provides sign-in ("Sign in with Google") and hosts your Google profile picture. Google processes your sign-in under its own Privacy Policy as an independent controller. Google sends us only the data listed in Section 2. To show your picture, our servers fetch it from Google; your browser doesn't contact Google for it, and we don't pass your IP address, browser details, cookies or the page you're on to Google with that request.
• Transfer of the Service. If we sell or hand over the Service to another person or company, your data may be transferred to them. We will tell you on the site before it happens, and this policy will continue to protect your data.

When you use the Share button, the video (and any share text, which may include our domain) goes to the app or platform you choose (for example, TikTok, Instagram or X). Those platforms process it under their own policies.

5. How AI generation works and what our AI providers keep

We use one or more third-party AI processing providers to turn your photo into a video. They may route the request to the AI model provider(s) they use. If we change providers or models, we will update this section and the table in Section 4.1 where the change affects how your data is handled.

1. You upload a photo. It is stored privately in our Cloudflare R2 storage and checked automatically in two steps. First, our infrastructure provider's AI service estimates whether any person in it may be under 18; under that provider's published terms, it does not keep the photo after the check and does not use it to train AI models. If this check suggests that a child is the main subject of the photo, we reject the photo and delete it straight away, and it is not sent to any other provider. Otherwise, our third-party image safety-check provider, a third-party AI processing provider, checks it for sexual content; if the age check could not be completed, the photo is still checked but is not accepted. Frames of generated videos go through the same checks. Photos of adults are allowed. If a photo or video is flagged as sexual and it shows a child in the background, could not be age-checked, or is flagged by the safety-check provider as possibly involving a minor, we hold it for a short human review instead of deleting it straight away (see Section 9). Under its terms, the safety-check provider does not use content we submit to train or improve its models. Under its published documentation, it does not keep the submitted photo or the check result for this service by default. It may keep content longer where the law requires it or where this is reasonably necessary to protect its services or others from harm, for example content that may violate its policies, and may share samples of such content with its service providers for review. You can ask us to request deletion (see Section 10).
2. When you start a generation, we send our third-party AI processing provider(s) a temporary signed link to your photo (it expires 2 hours after it is created), together with our fixed prompt. They and the AI model provider(s) they use fetch the photo and generate the video.
3. When the video is ready, we copy it into your account storage (R2). From then on, we serve it from our own storage.
4. We delete your uploaded photo from our storage 24 hours after upload. After that, the signed link no longer works. This does not delete copies kept by our third-party providers (see below).

What our image safety-check provider may keep. Under its published documentation, our third-party image safety-check provider does not keep submitted photos or check results for this service by default. It may keep content longer where the law requires it or where this is reasonably necessary to protect its services or others from harm, for example content that may violate its policies; its documentation does not set a fixed period for those cases. We cannot guarantee deletion by that provider within any set time. If you want us to ask it to delete a photo you uploaded, email support@petvideoai.com.

What our AI providers may keep. Our third-party AI processing provider(s) and the AI model provider(s) they use may keep inputs, outputs and logs for a limited period set out in their terms/documentation. We copy completed videos to our private storage promptly.

We rely on each provider's standard terms and have no separate data processing agreement with them beyond those terms. Deleting a video from our Service does not itself send a deletion request to our AI processing provider(s) or the AI model provider(s) they use.

Training. We do not use your content to train AI models. Our image safety-check provider's terms say it does not use content we submit to train or improve its models. For the AI processing provider that generates videos, we rely on its standard terms and have not obtained an additional written commitment that photos and videos submitted through our account will not be used to train or improve AI models. Its current public terms do not include such a commitment. They allow it to use submitted content "for the purpose of operating and improving our services". We will update this section if we obtain a written commitment.

6. AI-generated content (EU AI Act transparency)

All videos produced by the Service are generated by artificial intelligence. They are synthetic, not real recordings of your pet. Under Article 50 of the EU Artificial Intelligence Act (Regulation (EU) 2024/1689):

• On our website, videos are shown with a visible "AI-generated" label. This label appears on the video player, the result page, My videos, and the shared-video page.
• Downloaded videos carry machine-readable XMP metadata that we add ourselves: the IPTC "Digital Source Type" value trainedAlgorithmicMedia, a description saying the video is AI-generated, and petvideoai.com as the creating tool. This identifies the file as AI-generated by our Service. We add this when the video is saved to your account. Our third-party AI processing providers may insert their own technical tags into the files they return; we may remove those tags and replace them with our own metadata. We keep an internal record linking each video to the generation that produced it.
• The downloaded video has no visible watermark or label. Only the invisible metadata above marks it as AI-generated.
• The Share version of a video is the same file as the download for labelling purposes: it has no visible watermark or label, and it carries the same XMP metadata described above.

Limits of this labelling, stated honestly: we don't add an invisible watermark, and there is no visible mark in the video itself. We don't currently add C2PA Content Credentials. Metadata can be removed when a video is re-encoded or uploaded to social media. Videos generated before we introduced our own metadata don't have it.

If you publish a video, you are responsible for labelling it as AI-generated where the law or the platform requires it, and you must not remove the AI metadata or present the video as real footage (see our Terms, Section 7).

If you appear in a photo someone else uploaded

Some templates let users upload photos that show people. If someone uploads a photo of you, we process your image as a controller only to make the video they asked for, to check the photo for safety (for example, sexual content or signs that the person may be under 18), and to deal with complaints and legal requirements. The user who uploaded it must confirm that you are 18 or older and that they have your permission.

Legal basis (EEA/UK): our and the user's legitimate interests in providing the requested video and keeping the Service safe (Article 6(1)(f) GDPR), and legal obligations where they apply (Article 6(1)(c)).

No face recognition. We don't use photos to identify or recognise anyone, we don't create or keep face templates or "faceprints", and we don't compare faces across photos or users.

How long: the uploaded photo is deleted from our storage 24 hours after upload (sooner if our safety check rejects it, unless it is held for a short human review; see Section 9); the video stays until the user deletes it or you ask us to remove it; what our image safety-check provider (not kept by default, with limited exceptions) and AI processing providers may keep: see Sections 4.1 and 5.

Why we may not contact you: we usually have no way to contact people shown in uploaded photos, so we can't tell you directly (Article 14(5)(b) GDPR). This section is how we inform you.

Your rights: you can ask us to remove a video that shows you, object to the processing, or ask for access, at /report-content or support@petvideoai.com (subject: "Remove my image"). We may ask for a little information to find the video and confirm it shows you; we won't ask for ID documents unless really needed, and we delete what you send once your request is closed.

7. International data transfers

Our providers process data in the United States and other countries. Some of these countries may not offer the same level of data protection as your home country. When we transfer personal data from the EEA, UK or Switzerland, we rely on one of the following:

• the EU-U.S. Data Privacy Framework (and its UK Extension and the Swiss-U.S. framework) for certified US recipients such as Cloudflare, Stripe, Google LLC and Microsoft Corporation;
• the European Commission's Standard Contractual Clauses (and the UK Addendum), with additional safeguards where needed; or
• an adequacy decision, where one exists.

Photos sent to our image safety-check provider are processed in the United States and other countries where it and its service providers operate, including countries in Europe and Asia. For this provider we rely on its data processing addendum, under which it acts as our processor and uses Standard Contractual Clauses for transfers (with the UK Addendum for UK data). Data sent to the other AI processing providers we use may be transferred outside the EEA/UK, including to the United States and to countries in Asia, which may not have an adequacy decision. For those providers we have not signed Standard Contractual Clauses or a separate data processing agreement; we rely on their standard terms and the measures described in their published documentation. Waffo processes data as an independent controller under its own terms. To get a copy of the safeguards we use, email support@petvideoai.com.

8. Security

We use reasonable technical and organisational measures to protect your data:

• encryption in transit (HTTPS);
• private storage by default: you sign in to your own account to play or download your videos. If you choose to create a public share link in My videos, anyone with the link can view the video and its cover image without signing in, and can forward the link or save copies. Public share links have no fixed expiry. You can revoke a link using Stop sharing in My videos; deleting the video or your account also stops access through the link. Revocation cannot remove copies that others have already saved. A separate signed link gives our third-party AI processing provider(s) access to your uploaded photo for up to 2 hours; it is not the public video share link;
• sign-in through Google (OAuth with PKCE, state and nonce checks, and only verified Google emails accepted), so we never handle passwords;
• session cookies marked HttpOnly and Secure;
• signature checks on payment callbacks, and per-job secret tokens on AI-provider callbacks;
• redaction of emails, prompts and secrets from logs;
• rate limiting and bot protection (Cloudflare Turnstile);
• least-privilege access to production systems.

No system is perfectly secure. If a personal data breach is likely to put your rights at risk, we will notify the relevant authorities as the law requires. Where we must inform you, we will do so by a notice on the site and, if the risk is high, by a personal email to your account address. Under GDPR, we notify the supervisory authority within 72 hours where required.

9. How long we keep your data

Deleting your account. Go to My videos and choose Delete my account at the bottom of the page. To confirm, you type your email address and confirm a second time. You can also email support@petvideoai.com from your Google account's email address. Deleting your account:

• deletes your email address and account record, your Google account ID, your credit balance, your sessions, all your uploaded photos, and all your generated videos, share versions and covers. Deletion from our file storage is immediate and irreversible;
• cancels any generation still in progress. Its result is discarded and not stored;
• anonymises, irreversibly, the accounting records we have to keep: payment, refund, credit-ledger and job-cost records. We keep no key that links the anonymous identifier back to you. We also keep an internal record that a deletion happened (date, reason, and counts only, with no personal data);
• keeps a chargeback block-list entry, but only if you have an open or lost payment dispute, a won dispute whose entry has not yet been reviewed and removed, or a refund under review. The entry contains no plain email address (see the table above).

Unused credits are forfeited when you delete your account. If a purchase is still within its 14-day refund window, you can request a refund first (see our Refund Policy).

If a refund on your account is under manual review, self-service deletion is paused and we ask you to contact us. Your right to have your data erased still applies: email support@petvideoai.com and we will handle the request within the legal deadlines (see Sections 10 and 11).

10. Your rights (EEA, UK and Switzerland)

Under the GDPR and similar laws, you have the right to:

• access your personal data and get a copy;
• correct inaccurate data;
• delete your data ("right to be forgotten");
• restrict processing;
• data portability: receive the data you gave us in a common, machine-readable format, or have it sent to another provider;
• object to processing based on our legitimate interests;
• withdraw consent at any time, where we rely on consent (this does not affect earlier processing);
• not be subject to decisions based solely on automated processing that significantly affect you.

Self-service options: in My videos you can view and download each of your videos (one at a time), delete individual videos, and delete your account. There is no one-click export of all your data. To get a complete copy (your account details, purchase and credit history, job records and all your videos), or to exercise any other right, email support@petvideoai.com. We will send your data in a common machine-readable format (for example, JSON or CSV, plus your MP4 files or download links). We will reply within one month. In complex cases this can be extended by two more months, and we will tell you if it is. To verify your identity, we may ask you to send the request from your Google account's email address or to confirm it while signed in.

Complaints. You can lodge a complaint with a data protection supervisory authority, in particular in the country where you live or work, or where you think an infringement happened. A list of EEA authorities is available at edpb.europa.eu. In the UK, contact the Information Commissioner's Office (ico.org.uk). In Switzerland, contact the FDPIC (edoeb.admin.ch). We would appreciate the chance to resolve your concern first at support@petvideoai.com.

Your Google profile picture. You can object to us showing your profile picture at any time, without giving a reason: turn off Show my Google profile picture in Account. We then stop fetching it and delete the stored address, and we remember your choice when you sign in again. You can also remove PetVideoAI's access in your Google account at https://myaccount.google.com/permissions; this doesn't delete your PetVideoAI account. To delete your account, use Delete my account or email support@petvideoai.com.

11. United States: California and other state privacy rights

This section applies to residents of California and of other US states with comprehensive privacy laws (such as Virginia, Colorado, Connecticut, Utah and Texas). It supplements the rest of this policy, and it serves as our Notice at Collection under the California Consumer Privacy Act as amended by the CPRA ("CCPA").

11.1 Categories we collect, why, and how long we keep them

We collect this information from you, from your device, from Google (when you sign in with Google) and from our payment providers. We do not draw inferences or build profiles about you ourselves. If you allow Microsoft Clarity, Microsoft may build profiles for its own purposes, including advertising (see Section 4.2).

11.2 Sale and sharing

We do not sell personal information for money, and we have not done so in the past 12 months. Google Analytics acts as our service provider: Google LLC processes the data for us, and we have turned off its advertising features and its data sharing with other Google products and services, so this is not "sharing" for cross-context behavioral advertising. Microsoft Clarity is different: Microsoft Corporation acts as an independent controller and may use Clarity data for its own purposes, including advertising (Microsoft Privacy Statement). Under the CCPA, making this data available to Microsoft may count as "sharing" personal information for cross-context behavioral advertising (and some other state laws may treat it as a "sale"). The categories involved are identifiers (cookie and device IDs) and internet or other electronic network activity on our marketing pages. That is why Clarity runs only if you agree to it, everywhere: if you don't click Allow recording (or, in the EEA, UK and Switzerland, accept Analytics), nothing is disclosed to Microsoft through Clarity. You can switch Clarity, and Google Analytics, off at any time under Your Privacy Choices at the bottom of every page.

We honor Global Privacy Control (GPC): if your browser sends a GPC signal, we treat it as a refusal of session recording too: we don't show the recording prompt and Microsoft Clarity does not record your visit. Outside the EEA, the UK and Switzerland, GPC also turns off Google Analytics and our server-side measurement for that browser. In the EEA, the UK and Switzerland, Microsoft Clarity records only if you accept Analytics; if your browser sends a GPC signal, Clarity won't record even if you accept Analytics. We do not knowingly sell or share the personal information of consumers under 16.

11.3 Sensitive personal information

We only use sensitive personal information, if any, for purposes permitted under Cal. Code Regs. tit. 11, § 7027(m), such as providing the Service and preventing fraud. We do not use it to infer characteristics about you. So no "Limit the Use of My Sensitive Personal Information" link is needed. You can still contact us about this at any time.

11.4 Your rights

You have the right to:

• know and access the categories and specific pieces of personal information we collect, use and disclose, and their sources and purposes;
• delete your personal information;
• correct inaccurate personal information;
• opt out of the sale or sharing of personal information, and of targeted advertising or profiling. Microsoft Clarity runs only if you agree to it, and you can turn it (and Google Analytics) off at any time under Your Privacy Choices. We also treat a Global Privacy Control (GPC) signal as an opt-out (see Section 11.2 and Section 12). You can also submit a request by email;
• limit the use of sensitive personal information;
• data portability, under some state laws;
• non-discrimination: we will not deny you the Service, charge you a different price, or give you a different quality of service for exercising your rights.

How to submit a request. You can download your videos one at a time and delete videos or your whole account yourself in My videos. For a full copy of your personal information (right to know/access or portability), a correction, or any other request, email support@petvideoai.com with the subject "Privacy request". We will verify your request by checking that it comes from your Google account's email address, or by asking you to confirm it while signed in. You may use an authorized agent. We will ask for proof that the agent is authorized, and we may ask you to verify your identity directly. We will confirm receipt within 10 business days and respond within 45 days, which can be extended once by another 45 days. If we deny a request, you may appeal by replying to our decision. We will respond to an appeal within the time the law requires. If the appeal is denied, you may contact your state Attorney General.

12. Cookies and similar technologies

We use cookies and similar technologies that are strictly necessary for the Service, and analytics cookies from Google and Microsoft, only with your consent where the law requires it (and, for Microsoft Clarity, only with your consent everywhere). In the EEA, the UK and Switzerland, Google Analytics and Microsoft Clarity are grouped under one choice called Analytics, because both are used for the same purpose: understanding and improving our website.

Durations are the expiry periods set when we checked our site; they can vary by browser (some browsers set shorter limits) and may be changed by the provider.

Server-side purchase measurement. When you pay, our server may tell Google Analytics that a purchase or a video generation happened (for example the amount, currency and credit pack, but not your name, email, payment details or photos). We do this only if, in the EEA, the UK and Switzerland, you have accepted Analytics (whether or not your browser sends a GPC signal) or, elsewhere, you have not opted out (including by GPC), and only using the analytics identifier already set with your permission. We tell Google not to use this data for advertising. If you reject or withdraw consent, our server sends Google Analytics nothing about you.

Your choices.

• EEA, UK and Switzerland: the banner offers Accept all and Reject all, equally prominent, and a Settings link. Google Analytics and Microsoft Clarity are covered by one choice, Analytics. Neither tool is loaded, and no analytics cookies are set, until you accept. If you accept, both Google Analytics and Microsoft Clarity (on our marketing pages only) run. If you reject or close the banner, neither loads and our server sends Google Analytics nothing about you. If your browser sends a Global Privacy Control (GPC) signal, Clarity won't record even if you accept Analytics; Google Analytics and server-side purchase measurement still follow your Analytics choice.
• Everywhere else: Google Analytics runs by default. You can turn it off at any time under Your Privacy Choices. Microsoft Clarity records sessions only after you click Allow recording in a separate notice that explains what is recorded. It runs only on our marketing pages, never on sign-in, checkout, payment, account, My videos or share pages, and everything you type, as well as your photos and videos, is masked. If your browser sends a Global Privacy Control (GPC) signal, we treat it as a refusal of session recording too: we don't show the recording prompt and Microsoft Clarity does not record your visit. GPC also turns off Google Analytics and our server-side measurement.
• How to withdraw or change your choice: click Your Privacy Choices at the bottom of any page, switch Analytics off (EEA/UK/Switzerland), or Google Analytics and/or Microsoft Clarity off (elsewhere), and click Save choices, or simply click Reject all. Withdrawing consent is as easy as giving it. We then delete the Google Analytics and Microsoft Clarity cookies on our own domain (_ga, _ga_<ID>, _clck, _clsk), tell Clarity to stop, stop loading the tool(s) and stop server-side measurement. Cookies that Microsoft sets on its own domains (such as clarity.ms and bing.com, for example MUID, SRM_B, MR, SM, ANONCHK and CLID) are technically out of our reach: we can't delete them, but you can clear them in your browser settings. See also the Microsoft Privacy Statement. Withdrawing consent doesn't affect processing done before.
• We keep your choice for 6 months in the cookie_consent cookie, then ask again.
• Record of your choice. When you make or change a privacy choice, we keep a short record so that we can show that we asked and what you chose. It contains: a random consent ID (also stored in your cookie_consent cookie, so the record can be matched to your browser), the date and time, whether you were shown the EEA/UK/Switzerland or the rest-of-world version of our notice, the version of the notice and of this Privacy Policy you saw, what you chose (for example, Analytics on or off), where you made the choice (banner or Your Privacy Choices), and whether your browser was sending a Global Privacy Control (GPC) signal. It does not contain your IP address, browser details, account ID, email or Google Analytics ID. We keep each record for 30 months and then delete it. We use it only to demonstrate compliance and handle complaints.
• Other ways to opt out: block or delete cookies in your browser settings, or install the Google Analytics Opt-out Browser Add-on.
• Learn how Google uses information from sites that use its services and read the Microsoft Privacy Statement.

We do not use advertising cookies of our own, and we don't send your email or account ID to Google Analytics or Microsoft Clarity. We verify our site with Google Search Console through a DNS record; this adds no script or cookie to your visit. Payment pages hosted by Stripe or Waffo may set their own cookies, which their own policies govern. Google may set its own cookies on its sign-in pages, which its own policy governs. Strictly necessary cookies don't require consent. You can block cookies in your browser, but signing in won't work without them.

13. Children

The Service is not directed to children or anyone under 18. You must be 18 or older to use the Service. Purchases, including purchases through Waffo, also require you to be 18 or older (Waffo's Buyer Terms require buyers to be 18+). We do not knowingly collect personal data from anyone under 18. If you believe someone under 18 has given us personal data, contact support@petvideoai.com and we will delete it.

We don't allow photos in which anyone under 18 is the subject. A child who appears only incidentally in the background of a photo of adults may be uploaded, but must not be animated or become the focus of a video. If our check suggests a child may be the subject of a photo, we reject and delete it straight away, and we don't send it to any other provider. Photos and videos flagged as sexual that show a child in the background, could not be age-checked, or may involve a minor are held briefly for human review and then deleted, or reported and preserved where the law requires (see Section 9).

14. Changes to this policy

We may update this policy, for example when we add features or providers. We will post the new version here and update the "Last updated" date. If a change is material, such as a new purpose or a new kind of recipient, we will show a notice on the site (and when you sign in) before it takes effect. We don't email you about policy changes, so check this page from time to time. Where the law requires, we will ask for your consent.

15. Contact us

Questions, requests or complaints about privacy:

PetVideoAI (run by an individual developer as a sole trader) Email: support@petvideoai.com EU representative: Not appointed. UK representative: Not applicable (not appointed).